Privacy Policy


Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Our products are made-to-order and will typically ship out in 1-3 business days. Handling and processing for any orders placed on/near weekend and/or public holidays may be postponed and will be continued the following business day.

All items will be shipped from Indonesia  by UPS MAIL INNOVATION and DHL Estimate delivery time will be appeare when you choose the delivery service. The delivery service options will appear according to the selected design and your location.

Make sure you enter your shipping address correctly as once it has been received and the product is dispatched, we cannot alter the address and you will be charged the standard applicable postage rate for reshipment.

We recommend customers to fill out phone numbers on shipping address. Phone numbers will be used for delivery purposes only. We promise we will never share, sell, lease, trade, or using phone numbers for marketing purposes.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Average Delivery Time

United States (0 kg  - 0.1 kg) by UPS MAIL INNOVATION : $ 5.75

United States (0.1 kg - 0.5 kg) by DHL : $ 14.5

Unted States (more than 0.5 kg) by DHL : Free Shipping

Rest of World (0 kg - 0.5 kg) by UPS MAIL INNOVATION : $ 10.5

Rest of World (more than 0.5 kg) by DHL : $ Free Shipping

 

Country

Estimate Delivery Time

United States

UPS MAIL INNOVATION by ePacket (7 - 14 days)

DHL (3 - 5 days)

Canada

10 - 14 days

United Kingdom

14 - 21 days

Australia

14 - 21 days

Germany

14 - 21 days

Italy

14 - 21 days

Spain

14 - 21 days

Asia

14 - 21 days

Rest of the world

14 - 21 days

 

This delivery times are does not include handling time (1 - 3 business days). Please also note that delivery times are estimate and may not be the actual delivery standard experienced. It may also require extra transit time because of unforeseen delays.

Estimated delivery time applies only to the major cities or office of mail exchange. Please allow more time for destinations beyond that. Packages may subjected to customs inspection and clearance. Time for delivery shall not be of the essence unless previously agreed by us in writing.

Deliveries are not made on bank holidays and/or weekends. Please allow additional time if ordering on or near public holidays or during sale periods.

If you need fast shipping, please choose option DHL express with estimate delivery time between 3 - 5 business days. If you chose this option, you need to pay more expensive than regular package. If you choose this option, we will prioritize shipping using DHL. But, because DHL has some regulations on the products to be shipped, we will transfer shipping using EMS express directly if your order does not meet DHL regulations.

IMPORTANT : When the item arrives at the buyer's home but there is no one at home, please be able to allow the neighbor to sign your item. Then when you receive a notification about the delivery and you can't find it, please contact your neighbor about your item.

Cancellation

By using our service you agree that you are fully aware of and committed to all actions and transactions you carry out through our site. Therefore, any cancellation request of transaction that have been fulfilled will be rejected. Cancellation or replacements request only receive in 24 hours from ordering time.

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.prologcase.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- [[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.

[[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]]

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- [[INSERT OTHER USES OF ORDER INFORMATION]]

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

[[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]]

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

[[INSERT IF AGE RESTRICTION IS REQUIRED]]
MINORS
The Site is not intended for individuals under the age of [[INSERT AGE]] .

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@prologcase.com or by mail using the details provided below:

Prologcase
[Re: Privacy Compliance Officer]

Prologcase

Jalan Adenium Ruko edelweis No, Blk. R VI - R VII, Kramas,

Kec. Tembalang, Kota Semarang, Jawa Tengah 50278

Phone (024) 76402649

Email : info@prologcase.com